Last year you took a payment from my credit card for my ex wife's policy. She probably had not unchecked the auto renewal tab. To prevent this happening this year I was advised by my card supplier to make the card lost and so replaced with a new number. Yet you still managed to take it from my new card. I called in to get this refunded and was it was agreed that you would send it back to the new card number which you knew the last 4 digits. After 10 days no credit received because you had tried to send it back to old card number. Natasha worked well to sort this out.