That chat experience was fine, your change of address process is not helpful. It's a nuisance having to change address after the date of moving and to hear it costs £39 in an administration fee to process a change that quick? Not good value for money.
I will really look for alternatives that do not charge extortionate rates for an admin fee. Surely the amount of money we pay in insurance covers your overheads for staff and systems.
7 years ago
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