I wanted speak to a person. I tried ringing, I'd missed the office, the phoneline was closed. I got directed to the livechat service on the website. Fine, I thought I'll use that. What a mistake. It took me an hour to get my policy changed, and paid for, for my new car. My hour can be summarised as lots of sitting in front of a computer awating a response from the representative, interspersed with the odd minute of me typing one or two sentences at most. In the future I shall just speak with a person, over the phone. It's a lot less frustrating and a whole lot easier.