One Call overall have been utterly appalling since taking out my policy in December 2017 for car insurance. Their customer service has been shocking and often quite rude. I've been passed from pillar to post and messed around so much with something that should be so simple. They have taken the wrong amount from the wrong account number on the wrong date then told me it's my fault and tried to charge me ridiculous late payment fees. They even cancelled my policy at one point and never had the decency to tell me, which I then had to fight to reinstate over something that was completely no fault of my own. The financy company where close brothers and they too have been useless. They were much more friendly but never got anything sorted. They told me to ring one call and one call told me to ring close brothers. It has been one long joke! The only shining light for One Call was today when I finally managed to speak to someone who helped me and was kind in doing so, rather than treating me like a criminal trying to fraudulently manipulate One Call. This person was SJ7 who was brilliant and dealt with what's been a 3 month long issue in just 20 minutes so I thank her very much for actually being one person who took the time to help me get this whole thing rectified. I am calling One Call back tomorrow to make sure all is finalised so I hope and pray it is. SJ7 said all notes had been made so it should be finalised and all done so I hope so much that is the case. She has been the only decent thing about One Call. Unfortunately it's not enough to make me want to stay with them and even if they came up with some miraculous renewal quote at the end of this year, I still wouldn't stay with them. In fact, if I could walk away now without suffering anymore financially, I would.