I spent an hour on live chathere this morning trying to sort out my insurance with you. Thought it was sorted then received an email saying my insurance is being canceled if I didn't provide the info . I did that this morning and also agreed to pay an extra £89 to have less excess to pay.how can you take money off me for this if you are going to cancel my car insurance. I have tried ringing several times but couldn't get through, so I waited in a queue with 14 people for a live chat only to receive this email. I explained that I need to change the address on my driving licence so my national insurance number was used to verify my address and who I was. Dvla check code is MJNYBMTF but it's in my old address of 3 Bella's close Malvern Worcestershire Wr142LB. Can you let me know this is sorted pleasexual. Linda Berrow