Poor communication with your staff on several occasions, and still told that I had done wrong when later told by a member of staff it was a member of staff who made the mistake. I then received a letter claiming my insurance was going to be cancelled after your team of staff on many occasions had told me they would finalise and sort everything for me. I was also told and made out as liar by a member of staff had said I had not contacted you about my insurance which later on record showed that I had, your colleague had not not put any notes on this system therefore what they said what was going to be sorted out for me was not. I am very upset and angry with the service I received And after all of this I still had to call back to check there progress as nobody contacted me back when they said they would call me that day. I also have a good idea for your company name 50 call direct not one call direct , many thanks