I could not get through and was No 23. As I was at work I cannot stay long on my personnel phone therefore found this frustrating. Then I contacted the Live Chat , got what I wanted but far too long on doing this, lost a bit of time with personnel work. Last thing is that the Admin cost to change things is I think is excessive for a few details. It would be easier if we could ourselves make changes online with a smaller cost to amend by yourselves. Doing this would elevate waiting time on ONE-CALL to answer. These are only my opinions as I very happy with ONE-CALL and would rate them for Insurance to anyone. This review is only for a recent change I made to my policy.