We were told we have breakdown cover with our policy. My wife is terminally ill with cancer and experienced problems with our vehicle the car doors would not unlock due to a flat battery. When she contacted your breakdown service, THEY REFUSED TO ATTEND, causing my wife to miss her hospital appointment. This meant that while I was at work,I had to arrange for another breakdown service, to rectify the fault with our vehicle. When I contacted your company to complain, I encountered barriers (your employees, most unhelpful) not allowing me to contact the correct department. When I finally managed to be put through to the correct department, I explained my experience to your representative, who gave the impression that she/you as a company were not really bothered, and advised that the options I had was to forget what had happen, cancel the breakdown cover or cancel the insurance... Not the sort of customer relations I'm sure your company would wish to portray. I have since cancelled my breakdown cover with you and will think long and hard before deciding whether to renew my insurance with your company