Tried to call was told I was number 25 in the line. Live chat was number 10 - half way through live chat the operator disconnected so had to wait for another live chat and number 10 in the queue again. Only wanted to change my address on my insurance policy and was informed that it would cost me £39 in admin charges plus £21 !!! Absolute disgrace just to change an address when I challenged this and asked for a complaints form and informed advisor that I would not be renewing my policy with them in the future this was suddenly reduced to £41.40 as a gesture of goodwill !!! Still £41 to change an address !!!! this was dealt with swiftly and the money taken from my account swiftly !!! surprise surprise !!1 Absolute disgrace to be charged so much as an existing customer with no claims so much just to change an address !! Needless to say I have not been sent a complaints form to complete !