Trying to get cover on my new vehicle was at first a nightmare of recorded messages followed by 45 -50 minutes spent listening to droning music on a loop followed by being put on hold and then having to go through everything I had already gone through with another operative a few days before and in spite of having a quote reference number not quite sure why as this was not even looked at as the initial quoting operative was not in on the day of taking out the insurance and some of the incessant bolt ons offered after such an inordinate time already on the phone then only being told to stay on the line to listen to a recorded message as if I didn't listen to it it could adversely affect my policy in the future not too sure what charges are applied to you phone line