I took out car insurance with One Call early this month following my search on comparison sites. I filled in all the relevant details which included a claim back in 2015 when my car was stolen and never recovered. Today, I received a letter from One Call asking for licence information which I had already declared on line. Using their chat line, I was able to clear this part up only to be told that I had incurred an administration fee of £39 as I had said when completing the search details (compare the market) that the theft was not my fault. Apparently, 'it was my fault' as my then insurance company had to pay out and not a third party (as there wasn't a known one). I also had no claims protection! How can this be fair? I will not use One Call ever again.