I'm sorry to say that I'm very disappointed in the service that i have just recently encountered, apart from every time i ring you have to wait a long time to speak to someone (always above 16 on the waiting list),last week when i rung the first time to swap my insurance to a different vehicle i wasn't offered a cheaper rate that i'm currently paying, although (having quotes from other company's £100 cheaper) then i was charged an extra £39.00 for admin (most other company's £25.00-£30.00) then the second time when i needed my policy number quickly at the car showroom the lady wouldn't give it to me on the phone (although she had all the information in front of her)she kept insisting that i refer to my emails(not easy in a bad signal area) and when she said that she had sent me two while on the phone to her and i hadn't received them, she practicality called me a lair and told me she couldn't do anything,other then go home and look at my emails. Helpful not.