Took around 20 minutes to answer the phone and live chat I find worst than useless. Never send the conversation via email despite asking for it. I've had to make some mid term changes and I have to say exasperated by the fees and extra costs for relatively small changes. Told cancellation fee was £55.99 and cannot find this anywhere in their documentation. Suffice to say I will not be renewing and will never use again. Will have paid close to £400 this year for a small car - ridiculous.
7 years ago
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