I called at 2.30pm to change my insurance over to a new car and the Advisor was uninterested in my call and didn't want to help. He said he'd pass me on and call back. I I was due to pick up the new car that afternoon by 3pm I asked could his colleague phone back asap. He was blunt and said " Half an hour" and ended the call. I waited in all afternoon with no call back. I rang again after I finished work and had a better advisor ( ac5) who transferred my insurance over with and admin fee of £39... I was off no discount for the inconvenience caused. The car is used for Business and I had to wait in for a call back that I never received. Good Businesis built on recomendation and I would Not recommend your car insurance for your 'Customer Service'.