Changed car but so needed to change policy, not able to give me a proper quotation, just a massive extra down payment now and carry on paying monthly payments the same as before. Not interested in quoting and setting up short term insurance for my old car until I had sold it, had to be done on line, good job I have a computer or hat would be impossible. When I checked online it was massively overpriced and far cheaper to take out a new policy with another company. I dread to think what will happen when I ask to change the number plate for my private one. Didn't even seem interested when I said I may cancel altogether and go elsewhere, just got told there would be a cancellation fee. Not a happy customer and will definitely be going elsewhere next year.