Over an hour on the phone this morning. Told that I was over my 14 day cooling off period by 1 day despite it being 14 calendar days. I was charged £95 more on my premium which was a 25% increase due to me failing to mention a non-fault claim 5 years ago. I admit that was an error on my part but no other insurance provider in the last few years has come anywhere near this level of charges and handling fees. I was left with the option to cancel my policy and pay a cancelation fee due to the imaginary 15 days on the policy despite me taking it out 14 days ago. I was offered a 'cancel and replace' which i've now reluctantly accepted and had to still carry over part of a previous charge. The £95 increase includes a £39 admin fee. The website is poor. The account area is poor. The customer service has been quite good when you actually get through to someone. The person I spoke to was clearly professional and stuck to what he has been told to say as I get the feeling he was in agreement with me overall in that morally I probably should not be footing a £95 increase for a non-fault accident which was 4 years and 11 months old and the only accident claim in the entire 5 years. I've been told I'll get £10 off my renewal next year for providing feedback. Well, that won't be necessary as I will 100% not be a customer next year. The only reason I've given 2 stars instead of 1 star is because br4 was professional on the phone and tried his best to help me out.