It was very hard to get through. I tried live chat but was told it was unavailable. I tried ringing but a) the options given were confusing and b) once I chose an option I was told I was 21st in the queue. I tried the next day very early but once again I was in for a long wait. 13th in the queue. This time I waited whilst simultaneously trying live chat. I got through on the phone eventually but after giving a lot of details about myself, my car and my policy I was told I was in the wrong department! The clerk offered to transfer me to the right department and I sat for a while listening to 'hold' music and was then cut off. By now live chat started. But it was not very helpful. I was told to telephone in! I asked for the correct department number, got it and phoned. Again, a long queue.