Initially, I was very pleased with quote and price and paid the required money to set up policy, We then went on holiday and we were contacted five times whilst abroad each time I asked could someone contact me once I was home as policy was only going live the day I returned home, sadly this didn't happen and I ended up ringing you and was told everything was in order, I then had difficulty on my behalf and rang again and phones were down 5/9/18 and live chat was to be expected very busy, I tried live chat again and that was down I rang the next day and was number 37 so I uploaded documents got green ticks for both then received cancellation notice rang again and was told NCB wasn't on file so I tried again and went on to live chat and told it was incorrect so I uploaded other information asked if it was correct and was told take 48 hours, I was also to that live chat hadn't been down last week, I have now cancelled my policy as I didnt have a good experience whatsoever with Zoe on live chat and found the hole experience very disappointing