I received emails and policy details through the post, at no point was I asked for licence details or national insurance number, imagine my surprise then when I received a letter informing me that unless I provided these details my policy would be cancelled within 14 days I duly went on the website and provided said details, however , it took several attempts before it accepted my license number, the license I have held by the way since 1976, I didn't expect to hear anything else from you but guess what I received another letter today telling me that I had 7 days before my policy would be cancelled because I hadn't done the license validation, 40 frustrating minutes later I have had it confirmed by 'Hollie' on live chat that all is in order,I firstly tried ringing and lost the will to live when I got to 13th in line,I then went to log in on the website and it was a case of computer says no, apparently my email address isn't recognised, odd because that's the email you've sent everything to, finally in desperation and with the fear of being pulled by the rozzers for having no insurance I pretended I was interested in buying a policy and managed to 'chat' to an advisor who dealt with my query.I now have RSI with all the typing and I'm never going to buy my insurance through an online company ever again I don't care how much cheaper it is I can't cope with the stress and frustration of not being able to speak to an actual person, hence my 2 star rating