Happy with renewal process by telephone with Lauren/LE8) - went to download online documents, Certificate of Insurance (IMO the most important bit!) appeared as gobbledegook, all other docs were ok. Went into chat service, was about 9th in queue. Chat with Keeley (KU1) was fine eventually, but even after sending the Certificate by email the result was only just legible on screen, went to print which was slightly better. Spent much too much time on this this evening. Doubt if I'll renew next time if payment is required for a proper printed certificate/documents.