Very long waiting times on phone - maybe around 30 minutes but I gave up at position 34 on hold so tried Live chat - was position 13 so waited around 12 minutes. Not good. However Joel was very efficient. I wanted to change the registration on my policy at the time of renewal but got charged an admin fee. Wished I had not been such a loyal customer and shopped around instead of spending £850 with them this year. Will be more on the ball in 12 month's
6 years ago
One Call Insurance has a
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average rating
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