I have tried to ring numerous times today regarding my mums policy, we had no idea the policy was due and the money had been taken from my bank. No one answered the phone i was on hold for ages, it doesn't tell you where you are in the queue so you know that your call is processing your just on hold for ages, the live chat was also unavailable so it was very frustrating. My mum hadn't received a letter nor I an email about renewal or the fact that money was coming out of my bank account that i hadn't prepared for, this should not be allowed to happen. Finally the live chat came on and i was helped on there. But caused me issues with funds today