Asked to remove my husband as named driver as he had died. Also changed employment status as I am now unable to work due to bereavement. On an annual policy of £200 they wanted an EXTRA £200 for the remaining 6 months, although the risk is halved (only one driver not two) and the car is no longer in a daily commute to work. It is not their fault, but that of the insurance company, but OneCall could give no explanation and the initial man I spoke with was unsympathetic. Call back received from lady who was more understanding. I asked for email confirmation of various options and costs proposed. This was received, but I couldn't reply to the email, it had no sender's name, and no contact telephone number on it. Will not be using this broker again despite many previous years acceptable service.