I was charged an admin fee of £39 because of misrepresentation. the online questions are not clear when asking about previous claims and emphasise that they mean all different vehicles that have no relation to the vehicle you are trying to insure and have there own no claims bonus. they should say, "or incidents" as no claim was made. This wasn't really bad telephone experience, just totally average. staff could be a little more polite though.
6 years ago
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