I needed to change my address of which seemed pretty straight forward. 6 attempts of calling and finally got through. The call itself was fine and the guy on the phone helpful. I did have to pay £15 admin fee which is not a problem but was also told my new details will be emailed to me. It has been 2 days and still no email with new documents. Just an email today for the bill of £15 and my address has not been changed. So I am going to have to call yet again and start over. Just frustrating!
6 years ago
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