The person who took the money did a fine job (mn4) and these comments are in no way a reflection on her. However the process to get there was unbelievable. They send a letter saying they have a better renewal quote and to call them (They do not tell you any details.). You ring, make all the right choices and get cut off because no one from home is there. You use the chatbot as they suggest in the long drawn out message. Initially no one from home there, try later. Try later and finally get through to someone, but they are from motor and can not deal with the enquiry as it is home. They can not even send a message to the home department to ask them to ring me when some one is in!!!! Eventually contact someone and yes, the quote is cheaper, but you have to wait 48 hours to check that the subsidence issue covered in the original policy is still covered by the new quote. Once it was established that it was, you then have to ask them various questions around the level of cover, only to find out that they are substantially reduced in value. If only, up front, they had given a comparison between the two quotes and level of cover, the process could have been so much more simpler and not so time consuming. I do not expect to have to work so hard to give a company my business.