Changed our car a couple of weeks ago. Informing you of this I was told that the DD payments would be adjusted and no further action was needed on my part. Last week you sent me 2 emails stating I had defaulted of my DD payments. I contacted you immediately to be informed that all was in order and that it was a mistake and all payments were up to date. Today, a week later I received a letter stating I owed £22.34 and the policy would be cancelled on the 26th. Checked with my bank, who confirmed payment of DD taken on the 10th Oct. Contacted you yet again, after various checks with accounts dept you confirmed it was another mistake and all payments are up to date. If we have this problem with simply changing our car I hate to think what problems we may face if we have to make a claim. I trust that this so called 'default', has no effect on our credit rating.