Difficult phone enquiry with many inappropriate questions and commentaries before reaching an agent. Another list of questions evolved after I said I would not re-insure. Eventually I was left unattended for 5 mins before agent tells me he cancelled the renewal.
NB. an increase of £69 on a £140 policy with no change of cover is outrageous and poor customer service is a good reason not to recommend or renew.
6 years ago
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