The call centre staff have been polite and dealt with me well but my experience with One call overall has been poor. I have swapped my insurance many times but never had the hassle I have had this time. The request for my license details was done (although never asked for before!) however received a letter in the post today to go online and verify again !! Also received another letter today to say I have a gap in my no claims discount. Frustrating as although I have over the recorded 9 years stated you seem only interested in your wrongly acquired 1 month discrepancy. Have now sent my no claims verification from my last insurer again. Been insured for 1 week and in that time have received a telephone query, 2 letters and numerous emails. Never had such a faff before in changing providers, Mr Adams