When phoning to cancel a policy that had only been effective for a few hours due to an error and already having a policy in place, the contact number does not allow you to speak to an advisor. After numerous attempts and following the options to be cut off every time. On contacting the online chat serbice they could not help because they are not alliwed and advise you to phone the number again. Going round in circles and ending up with the same result the chat handler was able to email the cancelation team. To be informed of a £50 Charge i was disappointed. This is still not redolced as i have not revieved confirmation of cancelation nor refund. Will nevee use this insurance company again. Howevee the lady on the chat was very limited with what she could do altjough she tried her best.