Rang to change a direct debit date for the second time as first request was not actioned. Advisor input incorrect date (9th not 19th), which was only 2 days difference from date set up! Then advised cannot correct this so had to diary as system does not allow more than 1 change within 14 days! Therefore, call was waste of time as I’ll need to call again to ensure that this has now been done! Advisors need to confirm what customers ask before making changes and system should allow correction for human error!
6 years ago
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