I tried for a long time to get through on the live chat today. I then tried to phone but after spending a long time getting through, the line was cut off, and again a second and third time I tried. After eventually getting through on live chat I was charged £61 because I’d asked advice about a temporary problem with our alarm. There appears to be no way to make changes on an account apart from via live chat, but this system isn’t properly staffed. Not impressed. Makes me worried about what actually happens when you have to make a claim...
6 years ago
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