My insurance was due for renewal and I had a couple of changes to make to my policy. This generated a change to the insurance renewal quote offered to me. The premium reduced and I was told the insurers being quoted had changed. The insurers quoting for my insurance were Tasker, One Insurance and Highway. I asked 4 separate members of staff in 4 separate calls (I can give you the exact times of the calls as they are recorded for training purposes) the question which insurer underwrites their policy i.e. who is the underlying insurer i.e. who is the ultimate insurer. All 4 members of staff were adamant that the above named "insurers" were the ultimate insurer. I even told a member of staff that I googled Tasker and they are Brokers/MGA's and they said that Google was wrong and they were right! I said I didn't want to go with the cheapest premium, I wanted to go with an insurer Id heard of but this also appeared to be a concept foreign to the staff I spoke to (listen to the calls). The staff either need training, have been trained with the wrong information or are blatantly lying to customers! Ever heard of Treating Customers Fairly? Either way, the premium was indeed cheap and I was given reassurance that One Call would deal with any claims I had so who the insurer is was irrelevant so I have renewed. We'll see. Contact me if you want the dates and times of the calls.