I accepted oneCall's quote for car insurance and offered to send details confirming my ncd at the time but was assured there was no need and that oneCall could verify no claims discount independently. I received confirmation of the policy and all documents. So far so good. Then 10 days I later I received two letters - one asking me for proof of ncd and the threatening to cancel the policy as they had been unable to verify it. (It sounded as though I had lied about it) By then I had thrown away my renewal notice with ncd statement. Fortunately it was still in the bin so had to fish it out, torn in two, to photograph it. Then I couldn't access the portal to do so, as had been requested. I tried the phone lines but there were long queues. Then I went on to live chat but the operator cut me off while I was still writing the details of my issue so I had to start all over again. Then when I explained the second time that I had thrown away the old ncd details because I had been told by OneCall they were not required I was told "with respect" it was my responsibility to provide them when asked, even tho the confirmation of the new policy had already come through. And then when I tried to phone customer services to register my dissatisfaction the number on the web page did not get through to customer services. The only option to complain seems to be snail mail or the dreaded live chat. Hence why I am here. Not happy. Thank goodness we hadn't had a bin collection or things could have been worse.