When trying to change my bike insurance over to a new bike one month before the end of my policy I was asked to pay £39 for “administration frees” then as a goodwill gesture they where only going to charge me £19 (which was nice but could have been offered in the first place rather than me asking) then this didn’t go through as they informed me they where unable to cover me on the new bike and advised me to call… so I did. Only to be told they wanted to offer me a new policy for well over a £1000 (who would pay this! haha) so I had no choice but the cancel my insurance with OneCall and then I was told yet there was ANOTHER free! £43.22. So I lost my second years no claims. Thumbs up!