I have been in New Zealand for 5 weeks,last week I found my policy had been renewed and £306 had been taken from my account before the expiry date,I found a better quote and your adviser agreed to match it,he said the difference would be in my account within 3 to 5 days and my new policy would be forwarded to me,none of this has happened.Today I contacted adviser Victoria and was told you need my Sort code from Card as expiry date had expired, that was wrong as date on card is 09/20.As far as I know Sort codes are not on Credit cards,I have a HSBC account and there is no Sort code applied,I had to give another card number,I only use this card for different circumstances.I also informed chat adviser that I have not received confirmation email that my new policy was active,can you please do this.