I called OneCall to cancel the automated renewal, as the price of the premium had gone up. On the call, the automatic prompt told to use the live web chat service. As I was on a very long hold, tried the webchat but there is no chat service available for Home Insurance queries. When finally through to an attendant, I was constantly quizzed on why I am leaving and what other insurance quotes I have been given. I did tell the attendant at least four times, I am not interested in giving details as I have a crying baby and an appointment to head to but that did not deter the gentleman attending to me. I am not sure why we can't cancel the automatic renewal online via the account.
6 years ago
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