Ct2 seemed distinctly uninterested in my enquiry following my first ever claim where I was shocked to notice that you had put me down as a smoker under the Lifestyle box and to discover that I did not have Legal Expenses Insurance cover as I genuinely believed I had. So ‘free legal advice’ really counts for nothing I guess?I’m very disappointed to have discovered these two things and whilst I’m grateful to have had my ‘smoker’ status removed I feel it’s very unlikely that I’ll renew with you (although I must say you have handled my claim very promptly but it wasn’t my fault so maybe that’s why?). I’m now very cynical about the whole thing and have been with you since 2010 - I’ve recently read that probably means you’ve been ramping up my renewals rather than rewarding me for being a loyal customer!?! What a sad world we now seem to live in - I’d value a response.