When I took out the insurance early last month a young man said that I didn't need proof of no claims. Then I received a letter saying you required it with a warning that my policy would be cancelled in 14 days if you didn't receive it. I spoke to a lady on 5 Jan and she advised to click on a link to send said proof. She said that I would receive confirmation of receipt of this proof. Today 7/1 I rang one call I was tenth in the queue eventually spoke to mia and then got cut off ! I rang again and was 12 in the queue and spoke to Becky at 10.45am she confirmed receipt of proof and nothing outstanding. At 16.41 I received an email with ref writing saying thus proof is still outstanding! I could not believe it. I rang yet again and was 23 in queue and spoke to Jasmine who again confirmed receipt of proof of no claims and said e-mail is automatic. I am so stressed out about this and asked for an email to hopefully finally confirm this is right.. we shall see. I feel very frustrated by this whole fiasco and I hope this is sorted.....