Phone up, cannot just make a choice but have to listen to complete message; wait for call to be answered. Call answered after a reasonable wait, having given the reason for my call asked and supplied my name and post code I wait once more whilst my call is diverted. After a wait the second telephone is answered and once again I have to repeat my full name and post code I repeat my message that I am not renewing my car insurance and answer several questions about my new insurer. I am then asked if I would like the customer service assistant if I want them to search for a better quote. I decline the offer because what I wanted was their original renewal offer to be the best available. What I experienced was no different from my renewal process in previous years. It is managed by the industry to suit their requirement to make money and if the customer accepts the offer they pay more than they should: if they decline but accept the suggestion that an alternative is investigated then in most instances something costing less or providing better cover is available. This view is reinforced by the comparison of your insurance cover provided on the reverse of the renewal letter. My letter was dated 20 December and the data provided was accurate as of April about 8 months out of date.