I changed my car in December. I paid admin fee because I was told my old car insurance would continue until the end of the insurance term. I was told there was going to be a period where both cars were insured. It turns out this was the incorrect way for the advisor to upgrade my policy. No funds were ever offered back to me. I was then told there was an undisclosed claim against my name. I then spend several days to get this sorted. I was then told the claim against me was incorrect. I thought it had all been sorted at this point only to receive letter dated 09/01/19 saying my policy was being increased for a undisclosed claim. I spoke to an advisor 09/01/19 who explained they had incorrectly informed me before because the undisclosed claim was against my husband's insurance policy with another company. She was very helpful but it should have been explained to me on my previous calls....I made enough of them.