I received a 14 day cancellation notice as my driving licence details had not validated, after waiting nearly 40 minutes to get through as I couldn't get through on line was told my details had since validated and I hadn't needed to phone after all, which was bad but when I asked if I would have received a letter saying it had been validated since the letter was told NO. Flaw in the system in my opinion, I realize validation had happened after your letter had gone out but then you need to follow up with a second letter updating me. The man I spoke to on the phone was lovely but he cannot make up for a bad system. Regards