Getting through to speak to someone was a nightmare. It took me two days and five phone calls. Even the live chat system was not working. The automated phone service to start with was also a nightmare. The questions were repetitive and unnecessary. Eventually I got to speak to someone gave them my details who then passed me on to someone else who asked the exact same questions I had just provided. My reason for phoning was to seek clarification of outstanding NCD documentation. I was originally told you could obtain this from a data base you use. Unfortunately the person I spoke to was unable to confirm if this had been achieved. The same person asked me to download this documentation on a link. I said I already did this yesterday but he could not find any confirmation of this. He then very kindly said he would email me with a link so I could download them yet again. As far as I know I have now done this. I would say the person that I spoke to reference JA3 was very helpful and could not be held responsible in any way for all of these issues.