I live chatted with a member of your team and asked to change the bank I pay my instalments from and the date I pay them. I got short answers i.e. ‘that has been done’ rather than a full confirmation e.g. ‘ I can confirm we have changed the date of your payments to ___’ and your payments will now be taken from bank account with sort code ___’.. Because I felt unclear about what had actually been done I then had two phone your helpline - where I spoke to Nathan who was very helpful and was able to update my details and reassure me that both items had been done.