Called today to try and get a chnage of viechal on my policy. I had looked on comparw sites and found a number of quotes including from one call. Having been with one call a number if years i was hopeing they would be able to meet or match other quotes for a current customer. Unfortunately they were inable to find the details of the new car (which every other company, including their's was able to find through a compare site) and therefore unable to offer any form of insurance over the phone. Clearly needing insurance cover in time to collect the new car the next day i had been given no choive but to cancel my current policy with one call then and there and go with a different insurance company instead. They seemed completely unbothered that they were going to loose a customer and cancled the policy in seconds. No form of personal customer care at all.