Used on-line chat. Took over 1 hour to get to talk to someone. The system kept kicking me out before I got to speak to someone. Finally got to speak to speak to someone and they asked exactly the same questions that I had filled in on the on-line form (Why bother have to fill this in in the 1st place?) I wanted to change insurance to another car (Had 6 months left on the cover) Original cost of insurance was just below £200.00 - the new car is basically the same insurance grade level. You wanted an extra £98.25 - seems a little steep!!! I agreed to this and was requested to open another web page to pay on your portal - by the time I had completed the form, your chat line had closed down so I could not advise you that I had finished the form. I have now realised that the payment form has not gone through - so tomorrow I will be cancelling my insurance and taking my business elsewhere. Disappointed with the whole experience