After using this insurance company for several years, I had to switch as the quote given to me to include my 19 year old son on a provisional licence proved around £150 more expensive than many other policy options, so as they would not honour a reduced price, I told them I needed to cancel this. To my shock, after many years as a loyal customer, they charged me £56 cancellation fee and despite the fact that my policy still had 6 months left on it, they have refunded me just £5.50! How can this be when I paid over £200 for an annual policy? I told TJ, the customer service administrator that I would definitely return to them at a later date IF they didn't charge me this ridiculous cancellation fee & increase my refund to half of what I paid, but that I would NEVER return if they did charge me and all I got was, 'I can't not charge it'. This is terrible customer service and I will stand by the fact I will not return to One Call in the future. Terrible service for a long standing customer.