This morning I was very annoyed on checking my credit card statement to find that an unauthorised charge of £39.00 had been made to my card. I tried to contact you through your chat line - but that was not. working. I telephoned and spoke to one of your employees who said that the charge arose as the result of having to alter my policy.He said that letter had been sent to me on 15th January,which I have not received to date. He said that the alteration related to a prior claim.This claim went back to 2014 ,which arose as the result of a drunken driver crashing into my fence and shed.It was nothing to do with me. The claims history of my previous insurer related to claims within 3 years. In the circumstances,I would ask you to reconsider the charge.