The Customer agent was not just helpful at all. I believe all returning clients should be treated nicely, I want to stay on with One Call. All i was asking the Lady for is a reasonable discount on my car policy. Which she repeatedly said I can't do anything about it, as if she can't use her initiative to speak with her manager and ask what best we can do to KEEP my CUSTOM. That is way it should be. Clients should be treated on a case by case basis. I am still awaiting the Revised Renewal Proposal letter in the Post. Thank You
6 years ago
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