A nightmare to deal with. They REALLY don't want you ringing them, and their Live Chat is a nightmare. They didn't want proof of my company car NCB when I signed up, but suddenly after a week sent threatening letter. I uploaded a document from former employer, then a week later they sent another letter saying it was missing key info. No name or contact number on letter, and all the info was on the letter. After much OnHold spoke to Customer Services, but they couldn't see my original letter, that's Admin. And no, they wouldn't put me through to Admin to clarify why they hadn't read the document I sent. I've now e-mailed them the proof again, but the poor stressed call handler asked me not to ring back as they're so busy. Yes, they're very easy to sign up with, but after that they're terrible. I don't even know if I'm insured.